The HypeUnique team promises that our versions are the best. It will be difficult for your friends or relatives to distinguish between real and fake. At the same price, our quality is the best, allowing you to compare with other sellers.
How to order
Please add products to your cart and submit your order. You will get the corresponding order number, and then contact our customer service to obtain payment information. Our customer service will reply within 3 minutes.
How long does it take to get my order?
Check your email, there will usually be a tracking number email. The package will be delivered in about 8-13 days. If there are customs inspections or weather factors, the package may be delayed. If the item is not delivered within 25 days, please contact customer service and we will arrange re-delivery or refund.
How much is shipping?
The basic shipping fee is $10, the shipping fee for each pair of shoes is $10, and the shipping fee for clothing is $5.
What to do if the package is destroyed or lost by customs
If the package stops updating or is destroyed by customs, contact our customer service for re-delivery (if UPS or Fedex shows delivery, this situation is deemed delivered by default)
Will my order be shipped in one package if I order more than 2 items?
They might be shipped in separate packages, and multiple tracking numbers will be provided after shipping.
Do you accept returns/refunds?
We accept returns as long as it does not affect the secondary sales of the product.
Special note that our products come from China. Return address is China
Do you ship to my country?
We support most of countries except Africa and remote island area. Contact customer service to know.
Do you accept whosale or dropshipping?
For whosale, contact our customer service.
For dropshipping, use customer’s address to place order directly, we don’t put anything related to us.
Why types of payment methods do you accept?
All available payment methods will be listed on checkout page.
Why I still don’t receive my tracking number after some days?
The package needs to be sent from the logistics warehouse to your country, which takes about 7-10 days. The package will be updated after it arrives in your country and is picked up by courier.
Do you have fast shipping?
We have fast shipping to the US now. And if package arrive late, we can refund the extra shipping(Fast shipping minus regular shipping cost)
Why I don’t receive the item in the time frame like it stated?
It’s approx time, not a guarantee. If you ordered fast shipping(US), and it arrived late, you can get a compensation.
Is there tax or customs fee?
No fees for most of areas.
There is possible customs fee, customer should bear by themself.
If you need to swap an item
Returns and Exchanges
What is your returns policy?
Please contact customer service to get the return address (the return address is in China, you need to bear the shipping fee)
I received the wrong item
If item is different from what you order, we will reship, but you need return it.
We will send you address to return it and we will pay the shipping fee
My order arrived damaged
We will not make any compensation if only the shoe box is damaged.
If there is a weight problem with the product, we can refund or resend it.
Where should I mail my authorized return?
Please contact customer service to get the return address (the return address is in China, you need to bear the shipping fee)
How do I receive customer support?
Please contact us via email or Whatsapp.
What do I do if I entered an incorrect shipping address?
Please contact the post office for address modification.
If we do not receive the return, we cannot refund or exchange the item.
Can I change or cancel an order after I’ve submitted it?
Order cancellations require a cancellation fee as we need to pay the financial service provider.
Can I pre-order an item that is sold out?
Yes, you can.
Refund
Can I get refund?
– You can get order cancelled before your package is sent out or after you returned the item. (When the package is on its way to you, refund or cancellation is unavailable)
– Order cancellations require a cancellation fee as we need to pay the financial service provider.
Refund methd
– If you paid via PayP*l, we will refund in paypal.
– If you paid visa credit card, we will refund to your card.
